answer, triage process is dangerous - unqualified people making decisions about how to deal with your problem. Call back times are rarely met, meaning you have to put hours aside to wait for a conversation with a doctor. No online appointment options and very limited chance of ever seeing a doctor. It is failing people at every stage and in particular I feel for older patients who are most in need and least likely to understand what on earth is going on. They need investigating urgently.
hurdle is trying to get through to someone via telephone. Tried to phone multiple times to make an appointment for my son but was unable to get thru as the recorded message stated that the call queue was to the maximum capacity and to call later. Once I managed to get through but the call was disconnected. Tried 5 times without success and gave up as couldn’t carry on doing that because of being at work. I have had good service in the past before this surgery joined the partnership and had to wait in the call queue to make an appointment but usually had success if needed a same day appointment. Personal experience with the doctors has been good but the current system is not working. I feel that it is big partnership to be managed by a single call system and perhaps Grove road, Blossomfield and Monksoath surgeries could be in one group to manage the calls etc.
Irratic response times on calls, often exceeds 45 mins to answer, triage process is dangerous - unqualified people making decisions about how to deal with your problem. Call back times...
