Richmond Medical Centre

My son has multiple disabilities, and has been coming to Richmond Medical Centre 3 times a week for the last 7-8 weeks. He has been able to see the same person every time. They have been outstanding with him and have gone above and beyond. Can’t thank them enough.

I sometimes find it hard to get appointments but I am able to get my prescription sorted over the phone which is good.

Prompt attention led to prompt diagnosis. Great team.

This surgery provides a great service. I find it easy to see a doctor, and they are very good with my son who is under 12 months. The receptionists are very helpful.

It's quite difficult to get an appointment. You have to phone up on the day which is very difficult when you work and you cannot spend over 20 minutes on the phone. There should be way to book on-urgent appointments in advance without having to call up on the day. I do not understand why the service has changed so much since covid. The system worked well before the pandemic and my experience was much better then.

It's not easy getting an appointment. When calling on the day you are told its urgent appointments only but there is no way of booking a non-urgent appointment in advance. If you could, accessibility would be better. Getting through on the telephone for appointments is difficult, with long holding times, this is really difficult when you work. Prior to covid the surgery ran a lot better.

I am very pleased with the service I receive from my surgery. They offer good levels of help and support. I have no trouble booking appointments.

The surgery is quite good. I like to see a specific doctor and this request is usually accommodated.

The surgery is very good. I have no issues booking telephone appointments or face to face appointments. I find the staff very accommodating.

All staff here are helpful.