Northbrook Group Practice

Very good response when I found a lump on my breast seen straight away which was this year.

Cant get appointments especially physical face to face appointments.
Due to the long waiting queues which could take between 2-3 hours, I walk into the surgery when I need appointments which are most times taken due to people getting their before you and limited availability of the GP.
For pre prescription service they normally ask for 3 days notice but i always give them 4 because the medications are never ready when you go to collect them on the 3rd day instead they advise they are waiting to be signed. I have to wait until the prescriptions are signed for me to be able to collect my medications.
The service pre pandemic was great but since post pandemic the service has not been great.

Positive - I do get regular diabetic reviews and when i see them they also book me in for my feet.

I was able to book appointment to see the nurse for holiday vaccination
the staff was good and all the information relation to the vaccination was provided.
Experience was overall good and was able to get through quite quickly when trying to book.

the staff have been helpful with the service I have had. Although I prefer to see a regular doctor which is not always possible. Have to see different dr who have different qualifications.

I have contacted the GP on many occasions to arrange an appointment for a blood test which is required for my blood test which I have still not been able to get.
I am concerned as I have been experiencing fluttering and my chest has been feeling abnormal.
When I managed to speak to a staff I asked to see a GP only to be advised to contact NHS 111 advice line.

Trying to get an appointment 1st thing in the morning is ok - on occassions have to hold

I’ve been registered here for 20+ years. Although I use the online booking system/repeat prescription when I need to, I find that anytime I see/speak with reception, nurses, doctors, pharmacy staff etc I am always treated extremely well and the standard is really consistent year in year out. A great Dr’s surgery.
Ps.. not sure why survey asks about quality of food but gave 5 stars so not to affect my overall rating of Northbrook Surgery.

Large choice of doctors available. Always able to get an appointment. On the whole, good treatment options.

Historically ridiculous wait times for appointments

Rude and obnoxious reception staff. I have been registered at this surgery all my life. I have sadly seen it go downhill over the past 35 years. It used to be very good, but now has become heavily over subscribed due to the Influx of patients to the area whilst it has downsized. Reception staff (the older lady) are usually very rude, disgrace to the profession. Difficult to get through on the phone, often have to resort to going in person just to make an appointment (pre covid).