GPS Healthcare - Village Surgery

My son has had multiple medical problems since turning 1 and they have been nothing but accommodating and helpful every time.

Very difficult to get appointments by ringing the surgery. Used to have a direct line now have to go through Tanworth Lane number then select for Village Surgery. Pre 2020 it was easier by calling the surgery direct. However, we have some extremely unhelpful receptionists who are very rude when trying to explain why an appointment is needed. I disagree with a receptionist knowing what my medical problem is so that they decide whether or not I can have an appointment my medical issue is something I need to speak with a GP about not a receptionist.
The way the reception and waiting area is set up anyone in the waiting room can hear any phone call the receptionist takes and any patient who comes into the practice trying to make an appointment explaining their symptoms - NOT very private as some patients in the waiting area are clearly embarrassed by what they hear.
Since 2020 when we do get an appointment we never see the same GP so most of the time is taken up going over medical history - we need continuity of care and seeing the same GP each time would be very beneficial.
I have been trying to get my annual bloods done (now 3 years since last taken) and receptionist tells me I have to be invited by a Healthcare professional to have them done - seeing as how I can't get to speak to one I am still waiting - not happy about this at all.

It depends on what service you request, when I need to see the doctor, I get phone consultation and then they ask me to come in if they think its necessary.

Multiple issues, I’ve left a Google review and have sent a formal complaint to the practice manager. Called 4 days in a row for an appointment and can’t get one.

Sometimes you get a helpful receptionist but especially early week one is exceptionally rude and downright dismissive. If you do manage to get an appointment with a doctor most have been useless. You never seem to get the same doctor twice.

We regularly have to try and book appointments for elderly relatives and it takes an absolute age. Booking Service for the vulnerable not all acceptable. Some of the GPS are very rude and too quick to share their personal opinions rather than being professional and are very dismissive of those they supposedly serve. Family members don’t want to complain for fear of being struck off. Errors in medication as well. Staff at Tanworth Lane surgery can also be rude and dismissive.

I have to move to Tanworth lane surgery. Staff were horrible to me here.

Waiting weeks for referral to be competed
Unable to make a timed appointment
Waiting lists for contraception
Lack of compassion

Even though it was decided it should be an urgent appointment was told I would need to ring daily to see if there was an appointment. Phones ring out for ages/ left on hold and difficult to speak to someone about test results. Overall poor. Receptionists are gatekeepers of medical appointments they have no training to triage.

Prescriptions always wrong, missing items or just not ready on time meaning i miss doses of anti depressants. Telephone line pointless, literally takes nearly an hour to get an answer, no face to face appointments, wrong blood tests taken some how, poor communication on medication reviews