GPS Healthcare - Village Surgery

It is very difficult to get an appointment at Village Surgery. They use patches which is open from 7.45am and you basically fill a form in and await a call back. I got a call back around 11.30am. I did get an appointment though. I called another time at 8.01am and requested call back, when they called back there were no appointments for that day and none for next 2 weeks if you want to book in advance. My husband cannot get patches set up and it’s difficult for him to call as he’s on the road. He is always just told to call 111. No idea why the system is broken, it’s not good enough.

The service is absolutely appalling at this surgery. You cannot get an appointment for serious conditions or any condition really. I phone them up at 8am to be told I'm 40th in the queue, by the time you get through there are never any appointments left. If I queue outside the doctors at 7:45am by the time you get to the desk, no appointments. What are you supposed to do!

I sometimes find it tricky to get an appointment but the service as a whole is good.

There has recently been an issue with medication supplies from this service. We had to keep badgering them and eventually it was sorted.

I am fed up with the 8am lottery for appointments. My husband has been informed that he has abnormal blood test results and a doctor will phone to discuss in 5 weeks time! 5 weeks of stress, worry and not knowing.

Resident GPs have been removed from this surgery which is not suitable for a lot of residents. Some no longer drive and the bus service is not frequent enough to get to alternative surgeries that are offered for a GP appointment. I am never able to get an appointment when phoning Village Surgery at 8am I am always given the same answer that there are no appointments left. However, if you ring 111 they will offer you an appointment for that day at the Village Surgery. We should not have to use this route unless absolutely necessary but it will be used more frequently just to be able to get an appointment.

Tried to book a review on time for a lifelong condition and was told cant book until I am contacted even though it's overdue. Appointments are never available, yet the surgery waiting room is always empty. Calls are never answered.

Can never get an appointment. My daughter was turned away yesterday and ended up in Solihull walk in, which resulted in her being diagnosed with severe tonsillitis. Avoid this surgery. I have not been seen, or been inside the surgery since before COVID!

Expected to travel to other GP Healthcare sites in the group to be able to see a GP. We have an aging population in the village who don't all drive and the bus service to get to our nearest surgery runs every 30-45mins. Not suitable to have elderly people or very young children who are unwell having to wait at bus stops when there is a perfectly usable practice within walking distance. Annual health checks (ie bloods) have not been done as they should be and a lot of the older patients want to speak with a doctor not a paramedic or nurse practitioner as it gives them more confidence in what can be done for them.
According to the group website there are 45 doctors including the practice owners to serve 6 practices all the other surgeries have at least 1 GP available every day this surgery has none. Looking at the number of GPs within the group (I know they don't all work full time) there should be 9 GPs allotted to cover each surgery however, the GPS Healthcare Group decided and still won't revisit their decision to remove all GPs from this surgery. Not what I call care in the community.

I have unable to get a doctors appointment to physically see a doctor. The reception staff are sometimes helpful but sometimes not. I'm concerned that things will get worse now that two doctors have left the practice.