GPS Healthcare - Village Surgery

It is very difficult to get appointments here. It took a long time to get the results of my recent scan. Patches always shows that there are no appointments and the receptionists are so damn rude. It's just not the same since COVID.

I find it difficult to book appointments here and there is always a long queue outside the surgery. When I phoned them they said that they would call back but they haven't called.

They provide a good blood pressure management service.

It is difficult to get appointments here. I call at 8am and there is a huge queue and they don't always call back. This is also the case when trying to get appointments for my children.

My experience with this service has been terrible.

It is very difficult to get an appointment at Village Surgery. They use patches which is open from 7.45am and you basically fill a form in and await a call back. I got a call back around 11.30am. I did get an appointment though. I called another time at 8.01am and requested call back, when they called back there were no appointments for that day and none for next 2 weeks if you want to book in advance. My husband cannot get patches set up and it’s difficult for him to call as he’s on the road. He is always just told to call 111. No idea why the system is broken, it’s not good enough.

The service is absolutely appalling at this surgery. You cannot get an appointment for serious conditions or any condition really. I phone them up at 8am to be told I'm 40th in the queue, by the time you get through there are never any appointments left. If I queue outside the doctors at 7:45am by the time you get to the desk, no appointments. What are you supposed to do!

I sometimes find it tricky to get an appointment but the service as a whole is good.

There has recently been an issue with medication supplies from this service. We had to keep badgering them and eventually it was sorted.

I am fed up with the 8am lottery for appointments. My husband has been informed that he has abnormal blood test results and a doctor will phone to discuss in 5 weeks time! 5 weeks of stress, worry and not knowing.