Croft Pharmacy

They are awful. My prescriptions are sent there but they never seem to be ready. I have waited an hour at times for my medication.

The staff here are rude and I have issues getting prescriptions sorted. I leave it with them but they are still not ready a week later. There are also long queues along with this wait for prescriptions to come through.

This pharmacy provides an awful service. A prescription was digitally forwarded to them on a Friday, and when I attended to collect it on Monday, after waiting for 20 minutes they told me that they did not have it in stock and would have to order it in for hopefully the next day. I complained and questioned why this had not been looked at on Friday and ordered in and I was told that if I was not happy I could take the prescription elsewhere. The staff member was extremely rude and unhelpful!

This pharmacy is a nightmare. There are regularly very long queues. There are also long waits to be served and for prescriptions to come through.

My prescriptions are sent electronically and the doctor tells you to wait 24 hours before going to collect your medication. I left it 72 hours last time, and when I went there they told me they did not have the medication in stock and would have to order it in. If they looked at the prescriptions when they are sent over they could improve their service. My medication could have been ordered and delivered to them by the time I went to collect it. They never seem to have prescriptions ready but wait until you attend the pharmacy before they even look at it. The electronic system has not improved the service at all. It is always really busy in there and there is always a big queue. They need to do better.

The service at this pharmacy is absolutely awful. The last time I used them I waited an hour and a half for them to get my medication ready. That was after waiting two days from the date the prescription was sent digitally by my surgery. I now try and avoid this pharmacy.

The service is awful. I have put prescriptions in two weeks in advance and the medication is still not ready. When you attend the pharmacy you wait for such a long time. I have been waiting for so long in the past that I have had to leave before they were ready because it had started to get dark, and I was scared to walk home alone in the dark. I am in my 80s, have severe anxiety and I am unsteady on my feet. They do not seem to care though.

I have had no problems getting my prescriptions.

I was dispensed the incorrect medication which made me very ill. I took the medication for 8 days before realising myself and dread to imagine what would have happened to me if I had not. I feel that this is unacceptable for medical professionals to make such errors.

I have been using this pharmacy and have always found them very good. Recently there has been a change in management but this has not impacted the good service I receive. It is clear that they are over stretched and very busy, but I have not found this a problem. The staff are friendly and helpful, and I have always found the staff and pharmacist very supportive when I need assistance with medication.