Croft Medical Centre

I never get to see a doctor, appointments are all via the telephone now. I have not had a medication review since April 2022. I have been called in for a diabetic check every 6 months but all they do is weigh me, and not much else. They just don't seem interested or like they care when you call up and try to explain your situation to them and why you want to see a doctor face to face.

When the prescription is electronically sent by the GP you are told to leave it 48 hours and that it will be ready for you. When I go to pick up the prescription, it is never ready and waiting for me. The electronic system seems absolutely pointless! You have to queue at the door to even get in there, its that busy and slow. Then once you give your name you wait at least 30 minutes for them to get it ready for you. They never give me a full prescription there are always items out of stock that need ordering in, which means that I have to return 24 to 48 hours later and queue again. These delays have meant that I am late getting my medication. The service is awful.

I have been experiencing difficulties getting my prescriptions, and I have not been getting them on time. I have not had a face to face diabetes check for well over 6 months.

I knew that I had an infection and despite stressing this to the receptionists, I could not get an appointment. After 5 days of calling I was finally offered an appointment, but not at the surgery at Bosworth Medical Centre. I took the appointment and was just glad that I was going to be seen.

I had a serious skin infection caused by a long term condition. It had to be dressed and changed every 3 days. The nurses were excellent. They were concerned that the infection was not improving and called the doctor in to see me. The doctor was also concerned and sent me to the hospital.

I really struggle to get appointments and I find the receptionist 'triage' service very intrusive. I was referred 12 months ago but I have not heard anything since. The surgery are better with giving children's appointments and I do not find that such a problem.

The surgery has been improving since the covid pandemic. The appointment system is better now and it is good to be offered telephone or face to face appointments.

I don't find it easy to get appointments and the staff are not very helpful or understanding.

The receptionists are terrible, they are inconsiderate, and think that they know everything. One particular doctor is very good, particularly with my disabled child.

The surgery refused to help me for 5 years. My concerns about pain and fatigue were dismissed and I was told it was caused by hormones due to being a young parent. I ended up being admitted to hospital where I was told that I had a rare condition. They told me that this condition had been showing up in my blood tests for years. I am not happy that the doctors surgery continually dismissed my concerns and failed to act upon the blood test results, and that if I had not ended up in hospital I would still not know and would be suffering still.