Croft Medical Centre

Was left for 12 days waiting for my medication for mental health issues & mental illness

Can’t get past receptionist to get appointment. I think doctors should be back in the surgery face to face

When u phone them in the morning there phone line is not on n when u do get through they say no appointment left it’s ridiculous n they should not have a phone line they are useless at there jobs n it should not be run by them because all they do is sit there n do nothing they shouldn’t have there jobs

No walk-in,no phone appointment,no online booking as I haven't got a passport or driving license, can't get to see a doctor there

You can hang on the phone forever.The front doors haven’t been open for months and requesting personal things over the intercom is embarrassing.You don’t know if they have heard the bell and it says do not ring twice, so you stand there like a lemon.Anxiety overload!

When phoning at 8 like they say your put at number 18+ then get to number 1 and the phone is cut out, phone back to be number 20+ then buy the time I’m back at one there’s no appointments it’s absolutely disgusting even pre covid having to be at the doctors when it opens for a appointment when I have children to get to school it’s not acceptable

The GP’s at this surgery have been NOWHERE to be seen since Covid hit. You can’t see them, you can’t get through on phones, no appointments EVER available. Poor poor service!
We had better service when they were in portacabins. New building was wasted effort, always empty.

Myself and Mt daughter have been ill and not been able to even get through to the surgery. This has resulted in my daughter eventually having to call an ambulance. I feel that had she been able to see a gp this wouldn't have gotten to the point of having to put more strain on the hospital.

I had had a persistent cough and been for many Covid tests which all proved negative. When I called Croft I was seen by Doctor Baker the same day and was given antibiotics and referred for an urgent X-ray. When that came back clear I was referred for a CT scan all in a matter of a couple of weeks. I was eventually diagnosed with a lung condition. Thanks to the surgery it is now manageable.

Rude unqualified reception staff trying to deal with medical issues. Face to face appointments with doctors almost impossible. Diagnosis over the phone is ludicrous and causes unnecessary visits to a very busy A&E department. Arranging repeat prescriptions is unnecessarily time consuming forcing. It’s about time the doctors now realised they are a public service and the profession they are within requires face to face consultation. Which is professionally and safely conducted by many hospital,dental departments and even retail outlets already.