SHP - Shirley Medical Centre

I am well impressed with the efforts made by SHP to engage with and help their patients. There Carers event was fantastic. My surgery is excellent and I have no complaints at all.

I have accessed services here when I could not be seen at my own surgery. My experience is generally very good because of the staff, they are lovely. The doctors are wonderful.

I have been a patient at this surgery for 33 years. I have never had a problem here. I can always get an appointment, the staff, doctors, and nurses are all wonderful. There was recently a mix up with my appointment and I was told the appointment had been made at another SHP surgery. The staff know that I am unable to travel to other surgeries and apologised for the administrative error. They arranged for me to be transported to the appointment and I was then taken home. They really did go above and beyond and they really care about their patients.

Telephone appointment system ineffective and regularly cuts out after waiting an excessive amount of time. When an appointment is available there can be up to a two month wait. Still awaiting a diabetes check even though promised a call back and a request from the GP. This service has actually decreased in effectiveness after COVID - it was easier to speak to or visit a GP during lockdown than now

I'm treated like an adult even though my mum usually comes with me. The doctors are always nice to me at appointments and give good advice.

It will be nice to see the same doctor because it is hard to explain my health to different doctors all the time.

The surgery is okay

This GP made me cry because they messed up my prescription from the hospital. I have bowel cancer and before I started with chemotherapy the hospital asked me to start taking some medication. It took 8 days before I got it and no one was able to explain to me where my prescription has gone to. It was very terrible experience.

I had to leave my house on a rainy day to go to the GP for my delayed prescription. I called the surgery before leaving my house but the telephone was so busy and it kept cutting off when I got through. As I got to the surgery, the receptionist were rude and unprofessional as usual. They just told me to go back and wait for the pharmacist to call me. I need my medication because of my health condition.

I ring at 8am and cant get through the lines are at full capacity. I'm unable to attend and queue for an appointment due to my medical conditions. I spent £12 queueing on the telephone, I was 47th in the queue and by the time I got through there were no appointments. Reception staff are not always helpful. The doctors are actually lovely if you can get an appointment.