Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


Poor waiting times

My experience of hospital transport to non-emergency appointments has been poor. It is a great service to have, as getting to appointments at hospital would be impossible, but the service is inadequate. Ambulances have arrived for me in the past and not been able to take me because of my wheelchair despite being told that I am a wheelchair user. I have been collected 8 hours before my appointment time and have had extremely long waits after my appointments to be taken home. Sitting in a reception area for over 5 hours, when you have medical conditions, are wheelchair bound and on your own has been an awful experience. This service needs to improve.