Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


Over an hour wait for ambulance to arrive

I called an ambulance for my husband after he became very ill. We waited over an hour for an ambulance to arrive. The paramedics were very good and treated him at home. He did not need to be taken to hospital.