Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


Excellent paramedics but a very long wait

An ambulance was called after my mom had a bad fall. It was clear that something was broken and we were unable to pick her up. We waited for approximately three and a half hours for the ambulance to arrive. We had to call 999 for further advice twice during the wait as symptoms changed. Once the paramedics arrived they were great. They carried out a full assessment, provided pain relief and safely moved her onto the ambulance. At the hospital there was a long wait to get into A&E. The paramedics were great, they even took her for an x-ray and then returned her to the ambulance. If the wait had not been so long the experience would have been much better. An elderly patient laying on the cold hard floor in pain for so long was an awful experience.