Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


Excellent care provided to dementia patient

We were told that it would take 2 to 3 hours for an ambulance to arrive but they arrived within an hour. They took excellent care of my elderly father who has dementia, and was very unwell. They cared for my father well while waiting to access the hospital, we were again told that the wait could be quite long, but when the paramedic booked him into A&E we were told that he would be in within an hour which he was. They were very kind and handled my father with care and dignity, his condition means that he can become very anxious and difficult, they were exceptional with him.