Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


8 hour wait for bedbound patient

I had to call am ambulance because my 84 year old mother became very unwell. I was told that there was an 8 hour wait and to call back if symptoms worsened. I called back several times and each time I was told to bring her in myself. I have to continually explain that she is bedbound and unable to walk and that we were unable to get her there safely. I cannot believe how long it took for them to arrive for an elderly patient who was very unwell.