Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


The most helpful service of them all

My wife was brought in by ambulance. The paramedics told us about care plans and queried why we did not have one in place. They were very helpful and informative, and took very good care of my wife. Of all the services we have recently used they have been the most helpful.