Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


Suspected stroke but 7 hour wait

My relative. aged 71, suffered a stroke and we called for an ambulance. We were told there was a 7 hour wait and that we should take them to the Accident and Emergency at the Queen Elizabeth hospital ourselves. This was obviously a very difficult situation we were extremely concerned that their condition could deteriorate on route to the hospital which was a good 30 minute drive away. An appalling service really my relative should have had access to urgent medial treatment straight away.