Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


Paramedic staff were great and took care

I had a burst appendix last year in September. My mum had to call the paramedics when I managed to call her to advise her of the pain. The paramedic team were great, and they got to me within 10 minutes. They gave me morphine to aid with the pain and before they could start taking my BP reading or conducting any tests. Staff were friendly. When I was being taken into Heartlands hospital, The staff they kept checking if I was ok and kept me engaged through communication.