Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

West Midlands Ambulance Service University NHS Foundation Trust


Advised to self drive to hospital

Rang for ambulance at the middle of night at 4am due to difficulties with breathing which I was experiencing. I had covid which was getting worse. I waited and no one arrived. An hour later I received a call from the staff advising me to self drive to Heartlands hospital. I had to be taken into the hospital in Heartlands in the car. My husband was not able to come inside the building and could only drop me off outside which he should have been allowed due to my disabilities. During the process I was kept informed, staff were fine and courteous.