Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Queen Elizabeth Hospital


Operation cancelled 3 times since cancer diagnosis

I was diagnosed with cancer on Christmas eve and have had my operation cancelled 3 times since then. I am absolutely devastated with the diagnosis and how I am being messed about by the hospital. I was recently admitted for 2 days only to be sent home without actually having the operation done as there were no staff available to clean the theatre.