Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Queen Elizabeth Hospital


I waited 17 hours to be seen

My experience at the A&E department was absolutely awful! I had a very nasty fall and was told to attend the A&E department at the QE and not the closest hospital to me because of how busy they were. I waited over 17 hours to be seen and treated. In that time I was not looked after, and I had nothing at all to eat and drink. I did ask a member of staff if it was possible for them to get me a drink and I was told that if they got me one then they would have to get everyone one. I am in my late 80s and was clearly in a bad way. When I was eventually seen I was diagnosed as having broken ribs and other fractured bones.