Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Queen Elizabeth Hospital


I was not listened to

I attended the accident and emergency department and after a long wait I was seen by a doctor who I did not feel listened to me. I was told that they would look into my symptoms but nothing was done then, and nothing has been followed up from my attendance. I feel that I am not listened to because I have a mental health condition, and that my symptoms are not fully investigated because they are put down to mental health and anxiety problems.