Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Queen Elizabeth Hospital


Poor care and communication

During my sons treatment as an inpatient I believe the quality of care could have been better. They appeared to be short staffed, this having an affect on standards. Communication was poor and we were not well informed about what was happening regarding treatment and discharge. The food was awful. A renal care plan was put in place prior to discharge but no consideration was given to care at home once discharged.