Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Queen Elizabeth Hospital


Personal care could have been better

I had a hip replacement operation at the QE following a fall. I was admitted for a total of 6 days. I was well looked after but the room I was staying in was really cold. I was very happy to get home and warm. Personal care could have been better. I was assisted to the toilet by two physiotherapists who were both male. I was very uncomfortable with this as they stayed in the room with me. Female staff should be available to assist female patients.