Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB - Heartlands


Worst hospital ever

I was here for 9 days for pain management of my brain tumour. I was threatened by a cleaner I was starving because the food here is so terribly bad. I lost weight whilst there. 9 out of the 10 staff are just horrible literally just there for a wage! Felt no real care here whatsoever it’s disgusting, when I got my bed there where still someone’s dirty old knickers in the cupboard by the bed. Next time I went to hospital I drove over an hour to get to the QE!