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Original feedback for

UHB - Heartlands



Very upsetting experience

I was 70 at the time, was taken to Heartlands by ambulance after a fall was kept in A&E for several hours crying in pain, 2 nurses tried lifting me onto a bed and I was crying, caught them both smirking. Taken to a ward. For 5days I was being told I would have an xray but didn't, saw no doctor, no one came to diagnose me, in the end I called out to a doctor to ask if I had slipped through the net, he came back and told me a doctor would come and see me. Think it was either day 5/6 taken for xray. Broke my recently fitted hip replacement and also my femar. Whilst waiting to be operated on 2 physio's asked me to get up. I asked why they said to get you walking, sorted that out, they went to the nursing station came back and said there had been a mix up. Friends came to see me on a hot sunny day, I asked them to get me blankets as I was so cold started shaking, they went to the nurses station, a male nurse came looked at notes and said ' you should have had a transfusion ' I was then given 2 packs of blood. Blooded dressings were left on my bedside locker which was taken off the patient in the bed next to me brought in over night, a visitor of mine put gloves on took it to the nurses station and asked where she should put it and they told her where. Took me a long time to recover and an experience I won't forget.

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