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Original feedback for

UHB - Heartlands



Emergency admission, poor nursing

Lost initial blood cultures. Lost Covid Pcr. Nurses knowledge on ward was poor on use of opiates in under 18’s and drugs that are antipyretics. I was told Ibuprofen has no antipyretic properties despite this being clearly untrue, please refer to NICE guidelines stating Ibuprofen is an antipyretic. Nurse nearly overdosed my son on paracetamol insisting he could have another dose two hours after the last which was his fourth in 24 hours, so he would have had five doses in 24 hours the fifth only being two hours after the fourth. On admission to A and E which should have been blue lights ambulance ( but no ambulance available despite GP being very clear it was needed immediately) so took him in ourselves. Despite me explaining this and showing the GP letter to receptionist she said to wait in the waiting room like everyone else. After speaking to a paramedic outside they said bang on door of triage until someone sees him, which we did and thankfully we did that as he was seriously ill. He got the treatment he needed but not as quickly as he should have for the suspected condition. Without a parent being with him the care provided would have been insufficient and at times dangerous.

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