Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

UHB - Heartlands


A&E treatment and waiting time long and poor

I had a high temperature in April this year. Went to Heartlands A&E. Went at 9am in the morning and did not leave until 5pm. I had to wait for the Dr. which was a long wait. The Dr. checked my throat and gave me medication. Time shouldn't be wasted where emergency care is concerned If it is a A&E then the patient should get treatments. The emergency care is not efficient. In Spain, where I lived for 15 years you are seen within 1 hour you receive assessment and check up. I do not feel like going to Heartland A&E because of this.