Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB - Heartlands


Very good service for Urinal Dept

The service is very good. My wife has to regularly attend the hospitals for the Urinary service, Endocrinology department and blood tests. She suffers from Kidney Failure and Diabetes. When she needs appointments, she is able to get one and very rarely needs to chase for appointments. Recently my wife developed an issue with medications that she was taking so booked an clinical appointment with the hospital. They advised us to contact our GP for a blood test which was refused on request. She had to go back to hospital for the blood test which staff at hospital were happy to carry out.