Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


I felt unsafe in the A&E department

My experience of Heartlands A&E department was awful. I felt unsafe due to aggressive and abusive patients. The environment was very unpleasant. People were verbally abusing staff and other patients. NHS staff should not have to deal with this and patients should feel comfortable and safe when attending a hospital for emergency care.