Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Receptionist arrogant and lacking compassion

The early pregnancy outpatient care I received here was rubbish. After having an early miscarriage the receptionist was arrogant and lacking in compassion. I had to return the next week. Something needs to be done about the staff.