Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Good maternity care

My experience of maternity care at Heartlands Hospital was good. I had a planned c-section due to gestational diabetes. My antenatal care was very good and the delivery also went well. I cannot fault the doctors or midwives. My only concern was that I was put on a ward close to women who were experiencing miscarriage. This was a horrible environment to be in for those poor women and for those of us who were not experiencing miscarriage. I think its very insensitive to put women in such a situation.