Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Good care but poor communication from SDEC

My experience of care from the SDEC team was very good. I was referred there from A&E and I was seen very quickly. It was explained to me that I could go home and that they would arrange for a CT scan as an outpatient within 24 hours. They did arrange the appointment and I had the CT scan just over 24 hours later. My only concern is that I was seen by the SDEC team after the CT scan and was told that everything looked good/normal. I found out at a later appointment at another hospital that I did in fact have gall stones and they had shown up on the CT scan. It was very disappointing that I was told by staff in SDEC that everything was fine and that it was missed.