Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:
Keep the language and tone civil
Don't mention personal details
Make it relevant to the review
Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.
Your response is being submitted, please wait...
Original feedback for
UHB Heartlands Hospital
Seen quickly in A&E
I was sent to Heartlands A&E by my GP. I was seen very quickly and triaged. I was then directed to another department in the hospital. I was satisfied with the care I received in A&E and impressed with how quickly I was seen.