Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Good cancer treatment and follow on care

My experience of care and treatment at Heartlands Hospital has been good. I have completed treatment for bowel cancer and now have to attend regular follow on check ups. My treatment went very well. The problems I have encountered are that the parking is very difficult and there are often no wheelchairs available which makes my visits a real struggle.