Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Good care for over 4 months

My wife was cared for at Heartlands Hospital for over 4 months. The care she received was very good. She should not have been in hospital for so long but there were delays in an assessment being done for her to be moved somewhere else for long term care. I cannot fault the staff on the ward who cared for her. I felt confident and reassured that she was safe and in the best place possible for her at that time.