Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Good care but long waiting times for doctors

My recent experience at Heartlands Hospital A&E department was good despite the long waiting times. I was triaged quickly by a nurse after presenting with a cardiac symptoms. I was disappointed with how long I had to wait to see a doctor but my visit was during a busy bank holiday weekend so I can appreciate the pressure the department must have been under. I was happy with the care and treatment I received once I saw a doctor.