Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Appointment cancelled and not re-scheduled

My recent experience of Heartlands Hospital has not been great. After waiting some time for an outpatients appointment I received three of the same letters confirming an appointment, which I found confusing. My appointment was then cancelled by the hospital and it has not been re-scheduled which is very disappointing.