Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

UHB Heartlands Hospital


Poor communication from the hospital

I was taken to A&E at Heartlands Hospital by ambulance. I have suspected dementia but have not been officially diagnosed. I was not aware of what was going on or what was wrong with me. In total I was at the hospital for 7.5 hours and dropped back home. I was alone and I do know what was suspected or what tests I had or anything. No one communicated with my family after either, so I just don't know.