Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Didn't respect my wishes to see female sonographer

My experience here was not good at all. They told me that I had to see a male sonographer when I specifically requested a female. The male sonographer was understanding and sent me back to reception. There were 3 receptionists who were all very rude and quizzed me on why I couldn't just see the male sonographer. I told them it was due to my beliefs which they did not respect and they just dismissed me. They just told me they would send another appointment through.