Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


A&E system feels unorganised

I was waiting in A&E for over 7 hours. The nurses were lovely and brought me a cup of tea and a sandwich. The doctors are fine once you see them but the triage system needs to be improved. There is only one person at the desk and everything feels unorganised. I never cry but I did that day due to the distress it caused me.