Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Inpatient stay was fine but lacked continuity

I spent 2 days in the MAU and it was fine but there was no continuity of care. I didn't see the same doctor twice. I was then moved to ward 22 for a week and the care there was good. The food was also fine for hospital food.