Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Awful A&E experience

I have had to attend A&E a number of times due to a life long condition I have following an operation that went wrong. My experience is never good at Heartlands Hospital. On one occasion a doctor was incredibly rude and told a nurse 'she's always here, just give her some medication and get her sent home'. I was made to feel as if I am a nuisance, and the doctor showed a complete lack of empathy or understanding about the severe pain I was in.