Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Excellent A&E Care

I was brought in to the A&E department by ambulance following a heart attack. I do not remember much about the experience but I know that they saved my life and I was very quickly treated and rushed into theatre for life saving surgery. My family were kept informed and updated throughout. The doctors and nurses saved my life, and I am very grateful for the excellent service and treatment they provided.