Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Good service if you have an appointment

I attend outpatient appointments at Heartlands Hospital for ongoing treatment and care with a kidney condition. My experience of the hospital has been good when attending appointments. I am usually seen in good time and the department staff are good.