Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


A great service from the orthopaedic team

The service I received from Heartlands Hospital's orthopaedic department has been really great. The staff were all friendly and the consultant was very good. They communicated very well despite the language barrier and they explained that they would advise me to have knee surgery. They told me that the waiting list was not too long and I am expecting it to be carried out in March 2025. I am very happy with the level of care and service I have received.