Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Unclean respiratory unit

I stayed at the inpatient respiratory unit for 3 weeks and it was a horrendous experience. They don't clean the floors regularly so nowhere is clean and they don't change the bedding every day. Some of the staff are good and the actual treatment was good but some of the staff really just don't care.