Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Terrible care on ward 23

I visited this hospital for a cardiogram and they were concerned so told me to wait and see a doctor. After a 90 minute wait I was told that it was serious and they wanted to admit me. I refused but the consultant told me if I didn't get it sorted now I would be waiting a long time for a pacemaker so I agreed in the end. The care on ward 23 was terrible. They were doing the best they could but it was so busy and they couldn't cope. The food was also atrocious. I complained to the person who brought it that it was cold, who told me to tell the lead nurse, who told me to complain to PALS. Nobody would get me a hot meal! I was here for a week before being moved to Good Hope hospital.