Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Waited 7 hours to see a doctor in A&E

I was taken to A&E after passing out. I was told there was a 7 hour wait to see a doctor because there was none available. In that time I was looked after, and I was given a blanket and a sandwich. The A&E department was not a nice experience. It was late at night, it was busy and noisy. People were laying across chairs. The nurses and doctor were good.