Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

UHB Heartlands Hospital


Poor waiting times and care

I was brought in to A&E at Heartlands Hospital by ambulance following a bad fall. I waited from 11am to 7pm to be seen. During that time I was only offered one cup of tea. I was tired and hungry and in pain, my experience was awful. After finally having an x-ray I was allowed to go home. However, I was later contacted stating that I should have had a head scan. I was disappointed that this had not been done. My experience was very poor.