Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

UHB Heartlands Hospital


Care could be better

I spent months in Heartlands hospital recovering from a stroke and dealing with other health conditions. The care could be better and improvements need to be made. The staff as nice as some of them were, were extremely busy with not enough staff to care round the clock for patients in need. Communication from doctors could be improved if they explained more clearly without using big medical words that people are not familiar with. I found it hard to know what they meant when they spoke to me.